Something I rarely bring up about myself is that I own a ball python. I have had him for several yrs.
What I have not had is the terrible experience I got at petco today when I went to get him a feeder. I will try to keep this short so here's the breakdown.
I have been to this same petco several times without issues until...
when I enter the store the only person available to help is busy with customers so I decide to check to see if they have the standard feeding rats. They do
When the lady is not busy I announce my need for a feeder rat. She incidentally calls someone from the back but she specifies feeder mice and tells me as an after thought that the rats are and I'm quoting "too big"
my ball python is approximately three feet long and is quite thick around the middle he can easily swallow a small rat and I currently have him sized for medium.
I give her a disappointed and confused look, because my snake could easily eat four mice without stopping for breath they're just too small. Plus I already saw the size I wanted.
So she tells me that I can redirect the actual worker when she gets there and tells me to meet her at the feeder cage...
but the worker didn't hear clearly and first checks with the other, I partially overhear the same rhetoric about the rats being too big...(what does that even mean without context of what size snake I have? what if I had a Burmese or boa?)
The worker comes over and asks me if I'm sure I want the rats.
Now, they had two distinct sizes in two different cages and the ones up high did look a little big but the smaller ones looked about the same as what I've been feeding him, I indicate that the smaller one looks fine.
But the worker is still looking at me like I'm crazy, I tell her how long my snake is and explain that I come here often but she still seems put off. She says "ok" all huffy but instead of getting a box and preparing my purchase I see her on the phone and then stepping halfway into a backroom with her co-worker.
This seemed more than a little shady to me considering how concerned they looked and I was already feeling hassled by this point so I just left, I'll be shopping elsewhere tomorrow for my now very hungry snake...
- she never asked what type of snake I owned
- she seemed less interested in the description of my snake than in the size rat I wanted even though the two are directly connected.
- I got the impression that neither of them knew the first thing about snakes and food sizing despite having baby bp on display...
The whole experience really bothered me, I usually just specify what size, fill out some paperwork and get what I came for, I was not prepared to explain ball python feeding methods to two ignorant old women who freaking work in a pet store!!